GENERAL

Our business, operating under the distinctive title “NUTORIOUS”, is based in Karlovassi, Samos (8th May Street, 83200, Samos, Greece, Tax Number 062840320, Tax Office Samos, phone number +30 22730 33015).

Before you proceed with any transaction with us through the present website (https://nutorious.gr), please make sure that you agree with the following terms and conditions which cover all our transactions; each and every transaction with us implies full acceptance, on your part, of these terms and conditions.

1. TERMS AND CONDITIONS

The present terms and conditions comply fully with the European and the Greek legal framework currently in force, our business reserving the right to amend unilaterally or to update the terms and conditions of our online transactions. Our business undertakes to notify the users for any amendment or other change through the website of the present electronic shop. Amendments do not affect orders which have already been placed.

2. INFORMATION AND PRODUCTS

Our business guarantees the completeness and the validity of the contents of our e-shop, with regard to the substantive characteristics of each offered product, with the reservation of any accidental technical or typographical errors which have escaped our attention or have come about unwillingly or due to interruptions of our service by reasons beyond our control.

3. LIMITATION OF LIABILITY

Our business and the e-shop bear no responsibility for any technical problems which users may face when they try to access our website, and for as long as they remain there, and which relate to their own operation or to the compatibility of their own systems with the usage of our website. Furthermore, our business accepts no responsibility for the acts or omissions of third parties, especially for the interference of third parties with our products and/or with the information provided in the website.

4. OBLIGATIONS OF USERS

The users of our website are hereby forbidden to use it and the e-shop for sharing, posting, or publishing via email or transmitting by any other means any content which is illegal, unfair, spiteful, interfering with the private life of any other person, or which is discriminatory on any ground such as sex, race and nationality, or which infringes any patent, trademark, commercial secret, intellectual property or other property rights of third parties, or which contains software viruses or any other codes, files or programs that have been created with a view to interrupting, causing harm, destroying or impeding the operation of any software or computer hardware and which, willingly or not, breaches the relevant Greek and EU law currently in force and which is capable of harassing third parties in any way and/or is being used for the collection or storage of the personal data of the users.

5. PROTECTION OF PERSONAL DATA

For the completion of any transaction through our e-shop (https://nutorious.gr), and for ordering the products of our business you will be asked to share with us some personal information. When you are placing an order, you will be asked to provide your full name and surname, the address where you desire our products to be shipped, your phone number and your email.

This data will be handled by our business in full compliance with Article 7A, par. 1(b) of Law 2472/1997 with a view to carrying out the order you placed and shall not be revealed, publicized or sold to third parties in any way, unless the procedure provided by law for the removal of confidentiality is followed (Law 2225/1994) or obligations arise which derive from the implementation of Directive 24/2006.

The details of credit cards are entered exclusively in the safe environment of Alpha Bank and our business keeps no record of such details.

Read our full Privacy Policy here.

6. ORDERING AND THE PROCEDURE TOWARDS ITS COMPLETION

The completion of an order through an electronic shop constitutes a contract for distance selling which is regulated by the legal framework set by Law 2252/1994, as amended.

In order to place a valid order through our e-shop you must have the capacity to perform legal acts within the terms of the Greek Civil Code (that is, you must be at least 18 years old and you must not be subjected to judicial interdiction as to your capacity to enter into a sales contract).

The procedure towards the completion of an order through our e-shop begins by filling in the special form with the necessary details for the conclusion of the sales contract.

Through our website you will be informed by our business about the completion of the order and the substantive characteristics of the product, its price, its quantity, the shipping costs, the manner of payment and delivery.

After submitting the order form, you will receive in your email a copy of your order.

7. PAYMENT METHODS

Cash on Delivery

Upon receipt at the delivery address you have indicated, you pay the order amount to the courier.
Please note that there is an extra charge of 2,50 Euros for Cash on Delivery payments.

Payment per Credit or Debit card on the safe platform provided by ALPHA BANK

Payment per Bank Transfer

Alpha Bank
Account Holder: Pittas Nikolaos
IBAN. GR7001406060606002330000644

National Bank of Greece
Account Holder: Pittas Nikolaos
IBAN. GR5501103690000036900329214

The price stipulated under each product is final, including VAT.

Our website (https://nutorious.gr), reserves the right to readjust its prices without prior notice. Such a readjustment does not concern orders which have already been placed.

8. SAFETY OF TRANSACTIONS

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

9. DELIVERY

Delivery of our products is conducted within Greece via the company ACS Courier within 2 to 4 working days after your order.

For orders over 50 Euros in total, shipping is free of charge.

For orders under 50 Euros, shipping costs amount to 2.50 € for deliveries within Samos, and to 5 € for deliveries to the rest of Greece (VAT included).

For delivery to inaccessible areas, the shipping costs amount to 15 €. Please check here whether your delivery address is considered an inaccessible area.

In case your delivery address is consideren an inaccessible area, we will contact you before shipping your order and inform you about the additional shipping costs.

10. RETURNS & CANCELLATIONS POLICY

You have the right to withdraw from our sales contract, with no need to provide a cause, within fourteen (14) days after the delivery of the product and in that case we will return your money to you within fourteen (14) days after our business has received back the said product.

Refunds of money which have been transferred to us through Credit/Debit Card will also take place through Credit/Debit Card, while money paid per bank transfer will be deposited to the bank account the consumer will be asked to provide for this purpose.

If a product is returned for any reason, such a return will only be accepted if the consumer has paid all the necessary transportation costs for the return of the product.

A declaration of the intention to return a product must be communicated in writing or electronically at info@nutorious.gr  and our business is under an obligation to send an electronic confirmation of receipt of such a declaration when it receives it. The consumer must indicate in his/her declaration of the intention to return a product the manner in which the product will be returned to our business.

It is hereby made clear that the returned product must be in the same condition it was when it was shipped by our business. More specifically, returned products must be new, unused and complete. They must be in their original packaging, unopened and their seals unbroken. Failure on your part to satisfy this obligation gives our business the right not to return your money.

In all of the above scenarios, the expenses of delivery/shipping (couriers and banking fees) are undertaken by the consumer who will also be responsible for any loss, damage or deterioration of returned products until they have been received by our business.

If you wish to cancel your order after completion of the electronic order and before the shipment of the product(s) please contact us at info@nutorious.gr  or call as at +30 22730 33015 (during working hours) and your ordered will be cancelled immediately.

In case you ask for an alteration in an order which has already been executed (that is, you have already received the email informing you of the shipment number of your order) you will be charged twice the shipment fees of your order. The same applies if your order is returned to our business due to your failure to collect it and you ask for it to be shipped again.

11. VARIOUS

If for reasons of force majeure (e.g. bad weather condition, strikes etc.) it is not possible for us to deliver to you the products within the agreed timeframe you will be informed via email. Our business bears no responsibility for any situation which lies beyond our sphere of control but it will do its best to provide you with the best possible service.

Our business reserves the right to amend and renew the terms and conditions of our transactions. Our business also undertakes the obligation to update the present text with any amendment or addition to the terms and conditions.

The present terms and conditions are governed by Greek law and fall under the jurisdiction of the Courts of Athens.